Facilities & Accessibility

Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with disabilities. There are lifts to all floors of Exchange Ilford. Our entrances have automatic doors for easy access and assistance dogs are always welcome.

We're proud to present our Level 3 Disability facility and Level 1 specially custom designed "changing places" unit as well as access ramps on Level 1, and Shopmoblity on the same level. 

We've made sure that accessibility is an equally satisfying concept across all of our guests experiences, we seek to provide, as we're with you everyday. 


Disabled toilets

Our state of the art disabled facilities can be found on Levels 1 & Level 3. Accessible from all entrances via lifts located at all entrances and mid-centre. 

We offer the boroughs only "Changing Places" facility built with state of the art apparatus specifically designed and implemented in our shopping centre to provide an extra element of support and independence. Featuring a height adjustable sink; toilet and bed, along with a privacy screen and a hoist. 


Shopmobility is located on Level 1 of the car park and there are two Shopmobility parking spaces on Level 1.

Monday – Friday 10:00am to 4:00pm and alternate Saturdays 10:00am - 4:00pm. Closed on Sundays.

Tel: 020 8478 6864


Shopmobility enables easier mobility in Ilford in the following ways:

  • Providing powered wheelchairs or scooters and even manual wheelchairs for use around the town centre for anyone with permanent or temporary mobility difficulties.
  • Sometimes providing escorts to assist you.
  • Shopmobility is simple and cheap: £2 for members (£10 annual membership fee) and £5 for non-members.
  • Manual wheelchairs are available for holiday hire (ask for details).

Once you have registered, a member of staff will talk to you about what sort of vehicle you require, and what you will feel comfortable using. Staff at the scheme will then give training. When you feel confident, and the staff are happy that you are in control of the vehicle - off you go! The whole process takes no longer than 30 minutes maximum and in most cases, you will be off in about 15 minutes.

Escorts available by appointment only. Long term loan available on manual wheelchairs only.


Quiet Hour

The Exchange understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore we will hold one quiet hour for children during every family event we run, for details please see our Events page for upcoming events.


Here at Exchange Ilford shopping centre we have a variety of Disability/family friendly facilities, ranging from a Changing Places toilet, to mother and baby feeding rooms, and much more. 

On Level 1 and Level 3 of our shopping centre you will find colourful, clean and safe toilet facilities available to use for both Male and Female. 


What are "Changing places" toilets?

Changing places toilets are standard accessible toilets do not meet the needs of all people with a disability.

People with profound and multiple learning disabilities, as well people with other physical disabilities such as spinal injuries, muscular dystrophy and multiple sclerosis often need extra equipment and space to allow them to use the toilets safely and comfortably. These needs are met by Changing Places toilets. 

Each Changing Places toilet provides:

  • The right equipment - Height adjustable adult sized changing bench, a tracking hoist system
  • Enough space - A centrally placed toilet with room either side and a screen or curtain to allow some privacy
  • A safe and clean environment - Wide tear off paper roll to cover bench, large waste bin for disposable pads and a non-slip floor.

Parent & Child Facilities

As a multipurpose, family orientated shopping centre we are proud to present state of the art, local and looked-after toddler toilets, changing tables, and parent & baby facilities. 

It's no fun for little ones (or you) when they are uncomfortable. Whether a nappy needs changing or some peace and quiet to feed baby is required, our parent & baby rooms are on hand. These are located on Level 1 and Level 3, we have private feeding rooms, soft seating and play areas for the little ones to ensure you can refresh, change and feed your baby in comfort.




Free WiFi is available for shoppers at The Exchange. To access the service, check that WiFi is enabled on your device and select 'Exchange Free Wifi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process by clicking ' + New User - Click to Register'. Once registered you will only need to enter your email address to enjoy free WiFi every time you shop. 



ATMs are situated on:

  • Level 1 at the Cranbrook Road entrance next to TK Maxx
  • Level 2 outside H&M
  • Level 2 at High Road entrance next to Costa

For specific locations, refer to the Centre Directory map.


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